Delivering Quality Healthcare Insights
MediQuex connects market research organizations, pharmaceutical companies, life sciences organizations, and medtech firms with verified healthcare professionals across multiple specialties — including physicians, pharmacists, nurses, and allied healthcare experts — provide meaningful insights that drive healthcare research forward.
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Privacy Policy
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
- Name and contact information (email address, phone number).
- Company information and professional credentials.
- Healthcare license numbers and state of licensure.
- Medical specialty and practice information.
- Any other information you voluntarily provide through forms or communications.
Derivative Data
- Your IP address, browser type, and operating system.
- Pages visited and referral source.
- Time spent on pages, device information, and usage patterns.
- Interaction data related to your use of the Site.
Financial Data
Financial information related to payment methods, such as valid credit card number, card brand, and expiration date, is collected only when you purchase services or request payment. Payment processing is handled by secure third-party payment processors.
Healthcare Information
- Professional credentials and licensure status.
- Clinical experience and expertise areas.
- Research participation history.
- Study-related responses and feedback.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use information collected about you to:
- Create and maintain your account on our platform.
- Verify your professional credentials and licensure status.
- Match you with appropriate research studies.
- Facilitate your participation in healthcare market research studies.
- Process payments for research participation.
- Generate a personal profile so that future visits are personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience.
- Notify you of updates to the Site or changes to our policies.
- Offer new products, services, and recommendations to you.
- Respond to your inquiries and provide customer support.
- Comply with legal and regulatory requirements.
3. Disclosure of Your Information
We may share your information with third parties in certain situations.
By Law or to Protect Rights
If we believe the release of information is necessary to comply with the law, enforce our Site policies, or protect the rights, property, and safety of ourselves or others, we will disclose your information when required by law or in response to lawful requests from public authorities.
Third-Party Service Providers
We may share your information with parties who perform services for us, including:
- Payment processing and financial institutions.
- Data analysis and analytics providers.
- Email delivery and communication services.
- Web hosting and server providers.
- Customer service and support providers.
- Marketing and advertising partners.
Business Transfers
If MediQuex is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Research Clients
When you participate in research studies, we may share your aggregated and anonymized responses with our research clients. Your personal identifying information will not be shared with research clients without your explicit consent.
4. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Protection Measures
- Encryption of sensitive data in transit and at rest.
- Secure password protection and authentication.
- Regular security audits and vulnerability assessments.
- Access controls and role-based permissions.
- Employee training on data protection and privacy.
- Incident response procedures for data breaches.
5. HIPAA Compliance
MediQuex is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable healthcare privacy regulations. We maintain strict protocols for handling protected health information (PHI) and ensure that all healthcare data is handled securely and confidentially.
6. GDPR Compliance
For users in the European Union and other jurisdictions with similar privacy laws, MediQuex complies with the General Data Protection Regulation (GDPR) and provides the following rights:
- Right to Access: You can request access to your personal data.
- Right to Rectify: You can correct inaccurate data.
- Right to Erasure: You can request deletion ("right to be forgotten").
- Right to Restrict Processing: You can limit how your data is used.
- Right to Data Portability: You can request your data in a portable format.
- Right to Object: You can object to processing of your data.
7. Cookies and Tracking Technologies
The Site may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain Site features.
8. Children's Privacy
The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information and terminate the child's account.
9. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
10. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time, subject to legal and contractual obligations to retain certain information.
11. Your Privacy Rights
You have the following rights regarding your personal information:
- Right to access your personal information.
- Right to correct inaccurate information.
- Right to request deletion of your information.
- Right to opt-out of marketing communications.
- Right to request a copy of your data in a portable format.
- Right to lodge a complaint with a privacy authority.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on the Site and updating the "Last Updated" date at the top of this policy.
Your continued use of the Site following the posting of a revised Privacy Policy means that you accept and agree to the changes.
Terms of Service
1. Agreement to Terms
By accessing and using the MediQuex website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on MediQuex's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.
Under this license you may not:
- Modify or copy the materials.
- Use the materials for any commercial purpose or for any public display.
- Attempt to decompile or reverse engineer any software contained on the website.
- Remove any copyright or other proprietary notations from the materials.
- Transfer the materials to another person or "mirror" the materials on any other server.
- Use the materials for any illegal purpose or in violation of any applicable laws or regulations.
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.
3. Disclaimer
The materials on MediQuex's website are provided on an "as is" basis. MediQuex makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation:
- Implied warranties or conditions of merchantability.
- Fitness for a particular purpose.
- Non-infringement of intellectual property or other violation of rights.
4. Limitations of Liability
In no event shall MediQuex or its suppliers be liable for any damages, including without limitation damages for loss of data or profit, or due to business interruption, arising out of the use or inability to use the materials on MediQuex's website, even if MediQuex or an authorized representative has been notified orally or in writing of the possibility of such damage.
5. Accuracy of Materials
The materials appearing on MediQuex's website could include technical, typographical, or photographic errors. MediQuex does not warrant that any of the materials on its website are accurate, complete, or current. MediQuex may make changes to the materials contained on its website at any time without notice.
6. Links and Third-Party Content
MediQuex has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by MediQuex of the site. Use of any such linked website is at the user's own risk.
7. Modifications to Terms
MediQuex may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service. If you do not agree to the changes, you should discontinue use of the website.
8. User Accounts and Credentials
If you create an account on the MediQuex website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify MediQuex immediately of any unauthorized use of your account.
9. User Conduct
You agree not to use the website or services for any purpose that is unlawful or prohibited by these terms. Specifically, you agree not to:
- Provide false or misleading information about your professional credentials or identity.
- Engage in any form of fraud or deception.
- Harass, threaten, or defame any person or entity.
- Transmit any viruses, malware, or harmful code.
- Attempt to gain unauthorized access to any systems or networks.
- Violate any applicable laws, regulations, or third-party rights.
- Interfere with or disrupt the website or services.
10. Research Study Participation
If you participate in research studies through MediQuex, you agree to:
- Provide accurate and truthful information in all study responses.
- Comply with all study instructions and protocols.
- Maintain the confidentiality of any proprietary or confidential information shared during studies.
- Not disclose study details or findings to unauthorized parties.
- Acknowledge that you are participating voluntarily and may withdraw at any time.
- Understand that compensation is contingent upon completion of study requirements.
11. Intellectual Property Rights
The website and all content, including text, graphics, logos, images, and software, are the property of MediQuex or its content suppliers and are protected by international copyright laws. You may not reproduce, distribute, transmit, or display any content without the prior written permission of MediQuex.
12. Payment and Compensation
MediQuex will compensate participants for research study participation according to the terms specified for each study. Payment will be processed according to the payment method selected by the participant.
MediQuex is not responsible for delays or failures in payment processing by third-party payment providers.
13. Indemnification
You agree to indemnify and hold harmless MediQuex, its officers, directors, employees, and agents from any claim, demand, loss, or liability arising out of or related to your use of the website or services, or your violation of these terms.
14. Limitation of Liability
To the fullest extent permitted by law, MediQuex shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or services, even if MediQuex has been advised of the possibility of such damages.
15. Termination
MediQuex may terminate or suspend your account and access to the website and services at any time, without notice, for conduct that MediQuex believes violates these terms or is harmful to other users or the website.
16. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts located in California for the resolution of any disputes.
17. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
18. Entire Agreement
These terms of service, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and MediQuex regarding your use of the website and services, and supersede all prior negotiations, representations, and agreements.
19. Waiver
The failure of MediQuex to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If MediQuex waives any breach of these terms, it shall not constitute a waiver of any subsequent breach.
Compliance & Security
1. Regulatory & Privacy Compliance
CCPA / CPRA Compliance
MediQuex operates in compliance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We maintain transparent data collection practices and provide mechanisms for access, correction, and deletion requests in accordance with applicable privacy regulations.
HIPAA Position (No PHI Collection)
MediQuex does not collect, process, or store Protected Health Information (PHI) as defined under HIPAA. Our panel operations focus exclusively on verified healthcare professional credentials and research participation data. No patient-level medical records or clinical treatment data are collected.
Informed Consent & Opt-In
Panelists are recruited through a documented double opt-in process. Participation is voluntary, and respondents may withdraw at any time. Consent language clearly outlines research purpose, data usage, confidentiality safeguards, and incentive transparency.
2. Industry Standards & Research Ethics
ESOMAR Membership
MediQuex holds Corporate Membership with ESOMAR and operates in accordance with the ESOMAR International Code on Market, Opinion and Social Research and Data Analytics.
EphMRA Alignment
While MediQuex is not currently a member of EphMRA, we operate in alignment with the EphMRA Code of Conduct for pharmaceutical market research.
We maintain:
- A documented Fair Market Value (FMV) honoraria framework.
- Transparent consent and disclosure standards.
- A strict No-PHI data policy.
Documentation is available upon request.
Fair Market Value (FMV) Policy
MediQuex follows a structured FMV framework to ensure incentives reflect appropriate market compensation levels and align with industry ethical standards.
NPI & Credential Verification
U.S. healthcare professionals in our panel undergo multi-step verification, including:
- National Provider Identifier (NPI) validation.
- License verification against state boards.
- Credential cross-checking.
- Periodic re-validation.
3. Information Security & Data Protection
SOC 2-Aligned Security Controls
MediQuex maintains security controls aligned with SOC 2 principles, including role-based access management, encryption in transit and at rest, audit logging, vendor security review, and incident response procedures. Security documentation can be shared under NDA.
ISO 27001-Aligned Framework
MediQuex maintains information security policies and controls aligned with ISO/IEC 27001 standards, covering access management, encryption, risk assessment, incident management, and vendor security governance.
Documentation & Policies
Detailed compliance, privacy, and security documentation is available to clients under NDA.