We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Derivative Data
Financial Data
Financial information related to payment methods, such as valid credit card number, card brand, and expiration date, is collected only when you purchase services or request payment. Payment processing is handled by secure third-party payment processors.
Healthcare Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use information collected about you to:
We may share your information with third parties in certain situations.
By Law or to Protect Rights
If we believe the release of information is necessary to comply with the law, enforce our Site policies, or protect the rights, property, and safety of ourselves or others, we will disclose your information when required by law or in response to lawful requests from public authorities.
Third-Party Service Providers
We may share your information with parties who perform services for us, including:
Business Transfers
If MediQuex is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Research Clients
When you participate in research studies, we may share your aggregated and anonymized responses with our research clients. Your personal identifying information will not be shared with research clients without your explicit consent.
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Protection Measures
MediQuex is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable healthcare privacy regulations. We maintain strict protocols for handling protected health information (PHI) and ensure that all healthcare data is handled securely and confidentially.
For users in the European Union and other jurisdictions with similar privacy laws, MediQuex complies with the General Data Protection Regulation (GDPR) and provides the following rights:
The Site may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain Site features.
The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information and terminate the child's account.
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time, subject to legal and contractual obligations to retain certain information.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on the Site and updating the "Last Updated" date at the top of this policy.
Your continued use of the Site following the posting of a revised Privacy Policy means that you accept and agree to the changes.
By accessing and using the MediQuex website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.
Permission is granted to temporarily download one copy of the materials (information or software) on MediQuex's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.
Under this license you may not:
The materials on MediQuex's website are provided on an "as is" basis. MediQuex makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation:
In no event shall MediQuex or its suppliers be liable for any damages, including without limitation damages for loss of data or profit, or due to business interruption, arising out of the use or inability to use the materials on MediQuex's website, even if MediQuex or an authorized representative has been notified orally or in writing of the possibility of such damage.
The materials appearing on MediQuex's website could include technical, typographical, or photographic errors. MediQuex does not warrant that any of the materials on its website are accurate, complete, or current. MediQuex may make changes to the materials contained on its website at any time without notice.
MediQuex has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by MediQuex of the site. Use of any such linked website is at the user's own risk.
MediQuex may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service. If you do not agree to the changes, you should discontinue use of the website.
If you create an account on the MediQuex website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify MediQuex immediately of any unauthorized use of your account.
You agree not to use the website or services for any purpose that is unlawful or prohibited by these terms. Specifically, you agree not to:
If you participate in research studies through MediQuex, you agree to:
The website and all content, including text, graphics, logos, images, and software, are the property of MediQuex or its content suppliers and are protected by international copyright laws. You may not reproduce, distribute, transmit, or display any content without the prior written permission of MediQuex.
MediQuex will compensate participants for research study participation according to the terms specified for each study. Payment will be processed according to the payment method selected by the participant.
MediQuex is not responsible for delays or failures in payment processing by third-party payment providers.
You agree to indemnify and hold harmless MediQuex, its officers, directors, employees, and agents from any claim, demand, loss, or liability arising out of or related to your use of the website or services, or your violation of these terms.
To the fullest extent permitted by law, MediQuex shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or services, even if MediQuex has been advised of the possibility of such damages.
MediQuex may terminate or suspend your account and access to the website and services at any time, without notice, for conduct that MediQuex believes violates these terms or is harmful to other users or the website.
These terms and conditions are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts located in California for the resolution of any disputes.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These terms of service, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and MediQuex regarding your use of the website and services, and supersede all prior negotiations, representations, and agreements.
The failure of MediQuex to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. If MediQuex waives any breach of these terms, it shall not constitute a waiver of any subsequent breach.
CCPA / CPRA Compliance
MediQuex operates in compliance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We maintain transparent data collection practices and provide mechanisms for access, correction, and deletion requests in accordance with applicable privacy regulations.
HIPAA Position (No PHI Collection)
MediQuex does not collect, process, or store Protected Health Information (PHI) as defined under HIPAA. Our panel operations focus exclusively on verified healthcare professional credentials and research participation data. No patient-level medical records or clinical treatment data are collected.
Informed Consent & Opt-In
Panelists are recruited through a documented double opt-in process. Participation is voluntary, and respondents may withdraw at any time. Consent language clearly outlines research purpose, data usage, confidentiality safeguards, and incentive transparency.
ESOMAR Membership
MediQuex holds Corporate Membership with ESOMAR and operates in accordance with the ESOMAR International Code on Market, Opinion and Social Research and Data Analytics.
EphMRA Alignment
While MediQuex is not currently a member of EphMRA, we operate in alignment with the EphMRA Code of Conduct for pharmaceutical market research.
We maintain:
Documentation is available upon request.
Fair Market Value (FMV) Policy
MediQuex follows a structured FMV framework to ensure incentives reflect appropriate market compensation levels and align with industry ethical standards.
NPI & Credential Verification
U.S. healthcare professionals in our panel undergo multi-step verification, including:
SOC 2-Aligned Security Controls
MediQuex maintains security controls aligned with SOC 2 principles, including role-based access management, encryption in transit and at rest, audit logging, vendor security review, and incident response procedures. Security documentation can be shared under NDA.
ISO 27001-Aligned Framework
MediQuex maintains information security policies and controls aligned with ISO/IEC 27001 standards, covering access management, encryption, risk assessment, incident management, and vendor security governance.
Documentation & Policies
Detailed compliance, privacy, and security documentation is available to clients under NDA.